Proddy Trans Ltd.

Answers at Your Fingertips

We've compiled everything you need to know about our reliable transport services, subscriptions, and logistics.

Frequently Asked Questions

Everything you need to know about Proddy™ Trans Ltd. – safe, reliable, and affordable transport for you and your goods.

All our buses are tracked in real-time using GPS, maintained regularly by certified mechanics, and our drivers are vetted and trained in defensive driving. We prioritize safety, comfort, and reliability for both passengers and luggage.
With our subscription, you pay a fixed fee once a month to secure your seat for high-demand travel seasons. This guarantees you access and protection against last-minute price hikes or ticket scarcity during peak times.
Yes. Trips can be cancelled at least 48 hours before departure for a full refund or free rescheduling. Cancellations made less than 48 hours prior may attract a small administrative fee.
While our core festive/high-demand routes are Lagos ↔ Enugu, Owerri, and Onitsha, we operate regular services year-round. We are constantly expanding routes as demand increases in other major corridors.
We notify passengers immediately via SMS or email and provide real-time updates and alternatives. If a trip is severely delayed (over 3 hours) or canceled, you’ll receive a full refund or a guaranteed rescheduled trip at no cost.
Book directly on our website: choose your plan (Regular, Premium, or Night Plan), select your route and date, pay securely using Paystack, and get instant confirmation with all trip details sent to your phone and email.
Customers pay a monthly subscription that covers a set number of seasonal or regular trips. This gives you peace of mind, avoids ticket queues, and ensures you get the best rates. You just show up, check in, and enjoy your ride.
Yes. Non-subscribers pay the standard fare. Subscribers, however, enjoy substantial discounts on additional trips booked outside their package limits, offering continuous value.
Yes. Each passenger is allocated one free luggage allowance (up to 25kg) plus a small handbag. Any extra baggage may incur fees. Please refer to our full luggage policy for detailed dimensions and costs.
We accept all major payment methods via our secure partner, Paystack. This includes direct card payments (Visa/Mastercard), bank transfers, USSD, and payments through various bank apps.

Can't find your answer? We're here to help.

Still have questions? → Contact Us